2.5.4 Student Complaints and Grievances

Policy Statement

The Alexandria Technical and Community College grievance policy provides students with a vehicle to seek a remedy for a dispute or disagreement through a designated complaint process. This policy does not substitute for other grievance procedures specific to Minnesota State Colleges and Universities Board policy or negotiated agreements. Students should use available informal means to have decisions reconsidered before filing a grievance or complaint. No retaliation of any kind shall be taken against a student for participation in a complaint or grievance. This procedure also protects data privacy rights.

Notification and Publication

The Alexandria Technical and Community College will inform its students of the established policy through the college's Student Handbook. This notification will also address how and where students can obtain the proper forms for filing a grievance


Students may complain concerning any Alexandria Technical and Community College issue and discuss it with their instructor, appropriate employee, or administrator. A complaint may constitute a grievance, if not resolved, and if the complaint falls within the definition of a grievance.

Informal Procedure

A complaint is an informal claim by a student or group of students attending Alexandria Technical and Community College alleging improper, unfair, arbitrary, or discriminatory treatment. A complaint may constitute a grievance if not mutually resolved. Complaints shall be processed through the informal procedure for handling complaints as set forth herein.

The student(s) will present and discuss the complaint with the appropriate college officials or faculty. The presentation and discussion shall be entirely informal.

The student(s) should present the dispute with the faculty/staff person involved in an attempt to resolve the issue. This is an informal process.

If no resolution is reached in Step 2, the student(s) may discuss the issue with the Dean or Associate Dean of Academic Affairs in an attempt to resolve the dispute. This is an informal procedure.

Complaints must be addressed within 15 calendar days from the date of the alleged incident or within 15 days of the date the student knew or through the use of reasonable diligence should have known of the event or occurrence that gave rise to the dispute. Complaints not submitted within this time frame will not be recognized.


Students wishing to file a complaint and/or grievance must do so within the following time frame:

  • Grievances must be filed within 20 calendar days following a decision on a complaint.
  • All grievances must be submitted in writing. The proper form for submission of a grievance can be acquired from the Academic Affairs Office or Human Rights Officer (Discrimination/Harassment Complaints Officer).


Grievance decisions may be appealed to the college president, or designee, if the grievance involves a college policy, rule, or regulation. The decision of the president, or designee, is final and binding.

If the grievance decision involves a Minnesota State Colleges and Universities System Board policy, rule, or regulation or the actions of the Alexandria Technical and Community College president, students may appeal the decision through the chancellor to the board. The board's decision is final and binding.

Student Grievance Committee Membership

Faculty Member (1)
Support Staff Member (1)
Human Rights Officer (Discrimination/Harassment Complaints Officer) (1)
Administrator (1)
Counselor (1)
Student Representative (2)

Student Rights Compliance Officers

Approved by: ATCC Leadership Council
Effective Date: 7/10/12
Last Date Revised: 6/13/12